Careers

Customer Service Representative

As a Customer Service Representative at CEO SUITE, you will be the friendly, helpful face of our brand. You will own customer enquiries from first contact to issue resolution, ensure a seamless experience, and contribute to continuous improvement. This role is ideal for young, ambitious professionals eager to build a fast-moving career in a modern, hospitality-minded, tech-enabled environment.

Key Responsibilities

• Serve as the first point of contact and support for our valued customers via in person, phone, email and live chat.
• Resolve questions/concerns with empathy, accuracy, and speed.
• Customer support to meet the day to day needs of customers.
• Collect, analyze, and document customer feedback to drive product and service improvements.
• Uphold company policies while delivering creative, customer-centric solutions.
• Collaborate with Sales, Product, and Operations teams to address customer needs.
• Maintain up-to-date knowledge of CEO SUITE products, services, and promotions.
• Meet and strive to exceed individual and team performance metrics (e.g., response time, resolution rate, CSAT).

What Success Looks Like

• High customer retention and positive customer feedback.
• Quick, accurate issue resolution with minimal escalations.
• Strong product knowledge and confidence handling a variety of scenarios.
• Proactive identification of process improvements and documentation updates.
• Positive energy and professionalism that represent CEO SUITE well.
• Deliver five-star service to everyone who walks into the centre.

What We’re Looking For

Qualifications

• Ambitious and eager to build a career in customer experience.
• Excellent communicator with a friendly, professional demeanor.
• Tech-savvy, comfortable using CRM systems, chat tools, and helpdesk software.
• Problem-solver with a positive, can-do attitude and attention to detail.
• Humble, coachable, and collaborative; thrives in a fast-paced, high-growth environment.
• Able to multitask, manage time effectively, and stay organized.
• Fluent in English; proficiency in additional local languages is a plus.
• 2–3 years of customer service, hospitality, retail, or similar experience
• Familiarity with Microsoft Office and basic CRM knowledge is a plus.
• Positive, resilient mindset with a passion for helping others.

Why You’ll Love This Role

• 5-day workweek
• Competitive base salary with sales commission
• Performance bonuses
• Medical insurance coverage
• Clear path for advancement for high performers
• Stellar working environment and conditions

Submit your resume

Sales & Operations Manager

Be the heartbeat of our center’s success—an exciting, rewarding position where your energy and expertise shine. The ideal candidate brings hands-on experience in customer service and sales skills.
Key Responsibilities

• Own the profitability and performance of the center
• Design and execute dynamic sales & marketing strategies
• Set, maintain, and elevate service standards for the customer service team
• Lead the day-to-day operations with excellence

What We’re Looking For
Qualifications

• Professional, polished, and personable
• 3+ years of experience in: Management, Sales, Marketing or Hospitality. Previous or existing experience in the flexible workspace industry is a plus.
• Fluent in English (written and spoken) with exceptional sales presentation skills
• Proven track record in B2B new business development
• Strong leadership and people-management capabilities
• Excellent organizational skills with sharp prioritization and multi-tasking ability
• Outgoing, people-oriented, mature, and a true team player

Why You’ll Love This Role

• 5-day workweek
• Competitive base salary plus sales commission
• Performance bonuses
• Medical insurance coverage
• Clear path for advancement for high performers
• Stellar working environment and conditions

If you’re ready to drive growth, inspire teams, and shape the future of executive workspace solutions, we want to hear from you. Apply now and join CEO SUITE on this exciting journey.

Submit your resume